Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and securely stored)
• Account preferences and settings
• Payment information (processed by secure third-party payment processors)

1.2 Audio and Transcription Data

When you use our service, we collect:

• Audio and video files you upload for transcription
• Generated transcripts and related metadata
• File names, timestamps, and processing information
• Language settings and customization preferences

1.3 Usage Information

We automatically collect certain information about how you use our service:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time and date of access
• Usage statistics and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our transcription service
• Account Management: To manage your account, authenticate users, and process payments
• Communication: To send service updates, notifications, and respond to inquiries
• Analytics: To analyze usage patterns and improve our service
• Security: To detect, prevent, and address technical issues and fraud
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Data Storage and Security

3.1 Storage Location

Your data is stored on secure servers with enterprise-grade encryption. We use industry-standard security measures to protect your information from unauthorized access, alteration, or destruction.

3.2 Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Audio Files: Stored for the duration you choose, with automatic deletion options available
• Transcripts: Retained until you delete them or close your account
• Backup Data: May be retained in backups for up to 90 days

3.3 Security Measures

We implement comprehensive security measures including:

• End-to-end encryption for data in transit
• Encrypted storage for data at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic service functionality and authentication
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may affect service functionality.

5. Third-Party Services

5.1 OpenAI Transcription

We use OpenAI's Whisper API for audio transcription. When you upload an audio file:

• Your audio is sent to OpenAI's servers for processing
• OpenAI processes the audio according to their data usage policies
• OpenAI does not use your audio data to train their models
• Processed audio is deleted from OpenAI's servers after transcription

Please review OpenAI's Privacy Policy for more information.

5.2 Payment Processors

We use secure third-party payment processors to handle subscription payments. We do not store your complete credit card information on our servers.

5.3 Analytics Services

We may use analytics services to understand user behavior and improve our service. These services collect anonymized usage data.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our service (e.g., OpenAI for transcription)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, safety, or property, or that of our users
• With Consent: With your explicit consent for specific purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your transcripts and data
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at pokhvalitovvanya@gmail.com.

8. Children's Privacy

Transcribee is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: